Order and Delivery
An order is accepted after the customer selects the products, accepts the Terms & Conditions and completes payment by Visa or MasterCard through the secure payment gateway DPS. We happily accept overseas orders, but shipment must be to a New Zealand address.
To the best of our knowledge, all products are in stock at the time an order is accepted. Should there be an error on our part or some technical error, we will contact you to offer alternatives or full refund. Under unusual circumstances, we reserve the right to refuse an order at any time and refund the payment.
Please choose carefully when purchasing goods, as an order cannot be cancelled or changed once the goods are shipped from our warehouse. We do not refund or exchange products if you change your mind or make an error.
Orders generally will be delivered in 3-5 working days if item is in stock, 10-15 working days for products ordered from overseas (M-F, excluding statutory holidays).
Delivery will be by Courier Post because:
- It’s the only national courier service that can deliver to individual physical addresses, RD addresses, PO boxes and Private Bags.Provides a fast delivery service with target of next working day to most cities and additional 1-3 working days for rural delivery within New Zealand.
- Has Track & Trace capabilities so we can make sure your goods have arrived.
- If your order does not arrive within 5 working days from time of dispatch, please contact us at firstname.lastname@example.org
Courier costs are calculated on a base price per order, plus a multiplying factor for each item based on its size and weight. Our objective is to just recover the packing and shipping costs (on average).